Service Delivery Policy

Niyoos is a software service delivered online. Nothing is shipped. This policy explains how and when you get access to what you buy.

1. What you receive

A Niyoos plan gives your workspace access to the Niyoos service at app.niyoos.com and api.niyoos.com, with the limits and features of the plan you choose, as described in our Pricing and Billing Terms.

2. When access starts

2.1 Free plan: as soon as you create your account.

2.2 Paid plans: as soon as Razorpay confirms your payment, usually within a few minutes. The app then shows your new plan on the Plan and usage page and we email your receipt.

2.3 Launch offer and monthly plans: access to the paid plan starts when you approve the mandate and the first payment is confirmed.

2.4 Annual plans: access for 12 months starts when the payment is confirmed.

3. If access does not start

Payments are confirmed by Razorpay and checked again by our systems every hour. If you have paid and your plan has not changed within 24 hours:

1. check the email address on your Razorpay payment for our receipt;
2. email support@niyoos.com with your workspace name and the Razorpay payment reference.

We will either activate your plan or, if the payment cannot be matched to a plan, refund it in full.

4. Where the service is delivered from

The service runs on Amazon Web Services in Mumbai, India. You use it over the internet from your own systems. You need an internet connection, a supported browser, and accounts with the AI model providers you want to use.

5. Ongoing delivery

5.1 The service is available continuously during your plan. Planned maintenance that we expect to interrupt it is announced in the app or by email where practical.

5.2 We do not commit to a specific uptime. See clause 11 of our Terms of Service.

6. Support

Email support@niyoos.com. We aim to reply within one business day (India time). Scale plan customers receive priority support.

7. Contact

Loktara Ventures Private Limited · support@niyoos.com · +91 96993 51139 5th Floor, F-547, 8A, Ind. Area, Sector 75, Chandigarh Sector 55, S.A.S. Nagar (Mohali), Rupnagar - 160055, Punjab